Privacy Policy
Welcome to Zentra Care Medical (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Zentra Care Medical, use our services, or place an order through our website or WhatsApp.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Delivery Address
- Billing Address
- Date of Birth (if required)
- Prescription uploaded by you (if applicable)
Order Information
- Medicines ordered
- Order history
- Payment details (processed securely through payment partners; we do not store your complete card details)
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
2. How We Use Your Information
We use your information to:
- Process medicine orders.
- Verify prescriptions for prescription medicines, where required by law.
- Deliver medicines to your address.
- Respond to your inquiries and customer support requests.
- Send order confirmations and delivery updates.
- Improve our website and customer experience.
- Prevent fraud and misuse.
- Comply with applicable legal and regulatory requirements.
3. Prescription Information
If you upload a prescription:
- It is used only to verify and process your order.
- We handle prescription information confidentially.
- Prescription medicines are supplied only after verification where required by applicable laws.
- We may decline orders that do not meet legal or regulatory requirements.
4. WhatsApp Orders
If you contact us through WhatsApp:
- Your phone number and messages may be used to process your order and provide customer support.
- Communication via WhatsApp is subject to WhatsApp’s own privacy practices in addition to ours.
5. Cookies
Our website may use cookies to:
- Improve website functionality.
- Remember your preferences.
- Analyze website traffic.
- Enhance your browsing experience.
You can disable cookies through your browser settings, although some features of the website may not function properly.
6. Sharing of Information
We do not sell or rent your personal information.
We may share information only with:
- Delivery partners for order fulfillment.
- Payment service providers to process payments.
- Technology service providers that help operate our website.
- Government authorities or regulators when required by applicable law.
7. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your information only for as long as necessary to:
- Complete your orders.
- Provide customer support.
- Meet legal, regulatory, accounting, or tax obligations.
- Resolve disputes and enforce our policies.
9. Children’s Privacy
Our website is not intended for children under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children.
10. Third-Party Services
Our website may include links to or integrations with third-party services such as:
- Payment gateways
- Google Maps
- Analytics providers
These third parties have their own privacy policies, and we encourage you to review them before sharing information.
11. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Contact us regarding the handling of your personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Zentra Care Medical
Address: Shop No. 108, Plot No. 02, Gate No. 05, Near Dr. A.A. Chandniwala, Malwani, Malad West, Mumbai – 400095
Phone / WhatsApp: +91 7700032547
Disclaimer
This Privacy Policy is intended for general informational purposes and should be reviewed periodically to ensure it reflects your website’s actual practices and remains consistent with applicable laws and regulations. If your website introduces new features (such as customer accounts, online payments, or additional data collection), this policy should be updated accordingly.
