Welcome to Zentra Care Medical. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of medicines and healthcare products from us. By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. About Us
Zentra Care Medical is an online and offline pharmacy that offers medicines, healthcare products, wellness products, and related services. We strive to provide genuine products sourced from authorized distributors and manufacturers.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- You will provide accurate and complete information while placing an order.
- You will use the website only for lawful purposes.
3. Medicine Orders
- Orders are subject to product availability.
- We reserve the right to refuse or cancel any order at our sole discretion.
- Certain medicines require a valid prescription from a registered medical practitioner.
- We may request additional information before processing your order.
4. Prescription Medicines
For medicines that legally require a prescription:
- A valid prescription must be uploaded or shared before dispatch.
- We reserve the right to verify the prescription with the prescribing doctor, where permitted by law.
- Orders for prescription medicines may be cancelled if the prescription is invalid, incomplete, expired, or does not comply with applicable legal requirements.
5. Product Information
We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However:
- Product packaging may differ from images displayed on the website.
- Prices and availability may change without prior notice.
- Typographical or pricing errors may occur, and we reserve the right to correct such errors.
6. Pricing and Payment
- All prices are displayed in Indian Rupees (INR).
- Prices are subject to change without prior notice.
- Orders will be processed only after successful payment confirmation for prepaid orders.
- Cash on Delivery (if available) is subject to serviceability and our approval.
7. Shipping and Delivery
- Delivery timelines are estimates and may vary due to weather, traffic, courier delays, or other unforeseen circumstances.
- Delivery services are available only in selected serviceable locations.
- Customers are responsible for providing accurate delivery details.
8. Order Cancellation
We reserve the right to cancel any order for reasons including, but not limited to:
- Incorrect pricing.
- Product unavailability.
- Invalid prescription.
- Suspected fraudulent activity.
- Incomplete customer information.
- Legal or regulatory restrictions.
If payment has been received for a cancelled order, any eligible refund will be processed according to our Refund & Cancellation Policy.
9. Returns and Refunds
Returns and refunds are governed by our Refund & Cancellation Policy. Certain medicines and healthcare products cannot be returned due to safety, hygiene, or legal requirements unless they are damaged, defective, or incorrectly supplied.
10. Customer Responsibilities
You agree to:
- Provide truthful and accurate information.
- Maintain the confidentiality of your account credentials, if applicable.
- Use medicines only as directed by a qualified healthcare professional.
- Read all labels, instructions, and warnings before using any product.
11. Medical Disclaimer
The information available on this website is provided for general informational purposes only and should not be considered medical advice, diagnosis, or treatment. Always consult a qualified doctor or healthcare professional before taking any medicine or making healthcare decisions.
12. Intellectual Property
All content on this website, including text, graphics, logos, images, designs, and other materials, is the property of Zentra Care Medical or its licensors and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.
13. Limitation of Liability
To the fullest extent permitted by law, Zentra Care Medical shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services.
14. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Third-Party Links
Our website may contain links to third-party websites or services for your convenience. We are not responsible for the content, privacy practices, or availability of these external websites.
16. Prohibited Activities
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with the operation or security of the website.
- Misuse the website or place fraudulent orders.
17. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after such changes constitutes your acceptance of the revised Terms.
18. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Zentra Care Medical
Address: Shop No. 108, Plot No. 02, Gate No. 05, Near Dr. A.A. Chandniwala, Malwani, Malad West, Mumbai – 400095
Phone / WhatsApp: +91 7700032547
